We're looking for a Technical Support Engineer of our Cloud products to join our team with the goal of making our customers awesome. You will join a growing team of specialists improving our support capabilities, capacity, and quality for our customers in Japan.
- You will be key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand.
- You also will be working as our official EN <> JA translator to understand the global engineer's response, provide the Japanese translation to our customers, and share the customer's responses to the global engineers in English accurately.
- You will be working on some localization tasks such as creating the Japanese version of our official release notes using our glossary, style guide, and TMS(Translation Management System).
- As part of the team, you will receive onboarding training to make you a specialist in one or more of our products, system technologies, and network technologies.
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On your first day, we'll expect you to have:
- 3+ years of experience in technical support, software services, and/or system administration for a large end-user community;
- 1+ year experience in EN > JA document localization using style guides, glossaries and TMS, or 1+ year experience of technical writing;
- Familiarity with APIs and REST calls;
- Familiarity with Cloud technologies such as AWS, Azure, GCP;
- Fluent in Japanese speaking/writing and Business level English;
Preferred qualifications:
- Experience with critical issue handling and strong troubleshooting skills;
- Experience in understanding and supporting Java apps;
- Experience with writing database queries and running updates;
- Experience with SSO, SAML, Active Directory, etc;
- Experience with Splunk and/or Sentry;
- Experience with ITSM tools such as on-call management service;
- Experience with Atlassian products;
More about our team:
The team is filled with customer-focused individuals that champion and support industry-leading products used by customers globally. We challenge one another every day and hold ourselves accountable for our work product, as well as our customer's overall success. We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems.
We are at our best when problems seem the hardest, pushing to identify root causes and solutions. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.
To learn more about working with the Support Team at Atlassian, check out our Support Team page!