Customer Service Agent - Exit Booth

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This pay for this position starts at $15.00 / hour and is located at the Richmond International Airport - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250.

Full-time employees are offered a comprehensive benefits package including:

• Paid Time Off, starting with 12 days off your first year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Training and development

Must be able to work the following schedule:

• Friday 6:00am-4:30pm, Saturday - Monday: 2:30pm-1:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a minimum of 6 months of customer service experience in a fast-paced environment
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work the following schedule:
  • Friday 6:00am-4:30pm, Saturday - Monday: 2:30pm-1:00am

Client-provided location(s): Richmond, VA

Job ID: enterprise-512752

Employment Type: FULL_TIME

Posted: 2025-04-09T12:35:25