Data Center Operations Analyst - Mainframe Operations
JOB ROLE SUMMARY
The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
sees the whole picture and adjusts work accordingly
Provide training to lower level associates.
Work with tech support, automation and client for more complex scheduling.
Provide input and assist for application and environment upgrades/changes.
Scheduling software support,
Internal / external reporting
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SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
HS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler.
Microsoft (Outlook, Word, Excel)
Strong written / verbal Communication skills
Designing skills
Analytical and Critical thinking skills
Client facing
Job Scheduler product knowledge
Mainframe (TSO, SDSF, TMS, QuickRef)
JCL (read & code)
SharePoint
Server scripts (read)
Server scripts (code)
Midrange server knowledge
Preferred
FTP knowledge
EasyTrieve knowledge
SAS knowledge
File Aid knowledge
Microsoft (Visio)
Smart automation skills
ITIL foundation
Travel %
TBD by field - Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK
JR012042
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- On-Site Gym
- Mental Health Benefits
- Pet Insurance
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- On-Site Cafeteria
- Holiday Events
- Commuter Benefits Program
- Happy Hours
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- 401(K)
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training