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Sr. Manager, FP&A for CSG


Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at .

Elastic is seeking an experienced Senior Finance Manager to join the FP&A team supporting our Chief Customer Officer. You will report into our Finance Director, Customer Success.

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We are looking to add an individual contributor to the team who has experience supporting a SaaS software sales or post-sales business unit from a detailed finance perspective. The ideal person will have extensive software industry experience, be able to build complex financial models, solve unstructured problems, synthesize large datasets and draw relevant conclusions. The candidate will have a strong work ethic, and rigorous attention to detail, have excellent communication and organizational skills and high integrity.

This is an exciting opportunity to work in a dynamic environment and play an integral role in the company's growth and success.
About the Team
The Customer Success FP&A team is responsible for supporting our Customer Engineering, Support, and Professional Services organizations managing the overall P&L including financial reporting, forecasting and planning. Some of the key activities performed by the team include revenue and cost modeling and forecasting as well as establishing and maintaining critical metric reporting that measures the true success of our clients' outcomes. The Senior Manager's initial focus will be supporting our growing Customer Engineering team, helping them manage, measure and forecast our cloud consumption and self-service businesses.
What You Will Be Doing:
This is a high visibility, expansive role where you will work across two main areas:
  • Customer Success Forecasting/Planning: Partner closely with business leaders to create, manage, and analyze revenue, spend, headcount and operational KPIs; Build models to assist with strategic decisions and influence outcomes; Build quarterly and annual budgets aligned to company strategy; Contribute to the monthly close process, including reviewing accruals, reconciling actuals vs forecast for revenue, spend and headcount, and presenting findings to senior leadership; and
  • Customer Engineering: Prepare extensive analysis around customer trial conversations, renewal rates, expansion rates and SaaS consumption scenarios and trends to ensure our customers are maximizing the outcomes of their Elastic product and services purchases.
  • In Addition, You Will:
    • Solely manage and forecast spend for the Customer Engineering group, which will involve working with senior leaders to understand investment needs while ensuring budget accountability
    • Assist with the monthly financial close, budget-vs-actual analysis, and executive reporting, among other activities
    • Collaborate with the Customer Success Group and others in the organization on cross-functional projects
    • Have a strong eye for business and critical thinking with a focus on driving financial performance and optimizing resources
    What You Bring Along:
    • Bachelor's degree in finance, accounting, or related field. MBA or advanced degree a plus
    • 8+ years of experience in FP&A, software, investment banking or management consulting preferably with familiarity with SaaS companies
    • Experience managing a business from a complete P&L perspective creating processes that ensure forecast accuracy
    • Strong financial modeling and analytical skills with the ability to translate sophisticated data into practical insights
    • Excellent communication and presentation skills that is effective communicating financial information to both financial and non-financial partners
    • Experience using software tools such as Tableau, Adaptive, Salesforce, NetSuite, BiqQuery, and other business intelligence platforms
    • Strong work ethic who is willing to work both autonomously and collaboratively and thrives in a fast-paced, dynamic environment
    Additional Information - We Take Care of Our People
    As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

    We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
    • Competitive pay based on the work you do here and not your previous salary
    • Health coverage for you and your family in many locations
    • Ability to craft your calendar with flexible locations and schedules for many roles
    • Generous number of vacation days each year
    • Double your charitable giving - We match up to $1500 (or local currency equivalent)
    • Up to 40 hours each year to use toward volunteer projects you love
    • Embracing parenthood with minimum of 16 weeks of parental leave
    Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

    We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

    Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

    Please see here for our Privacy Statement.

    Client-provided location(s): Canada
    Job ID: elasticsearch-5932758
    Employment Type: Other