Fixed Term – start May 21 – August 21
EF International Language Campus, London, is seeking a highly motivated and professional Senior Residence Coordinator to oversee student residences in Central London.
We are looking for a proactive, self- starter with the drive and enthusiasm to continue to improve residence standards and increase customer satisfaction in our all year round and summer student residences.
Reporting to the Accommodation Manager and Director of Student Services, you will oversee the day to day running of the residence, managing the residence assistants and summer residence coordinators, liaising with school administration teams and the onsite residence management, cleaning and maintenance teams in accordance with EF policy, British Council and ISI criteria.
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Based at one of our residences, you will ensure the highest levels of customer satisfaction through seamless arrival and departures, smooth management of the residence and excellent customer service and quarantine management. Your duties will include working directly with the customers and staff onsite, ensuring cleanliness standards, health and safety and other residence rules and regulations are maintained and followed up. You will be responsible for capacity management and working closely with the rest of the accommodation team on promoting residences to students and sales colleagues. Your working week will be Sunday to Thursday from 10am to 7pm.
This is an ideal position for an ambitious candidate who is looking to gain experience in a management role.
Our requirements: outstanding communication and interpersonal skills; highly developed customer service focus; excellent organisational skills; leadership experience/potential; experience in overseeing student accommodation or similar experience; appreciation of international cultures; ability to remain calm under pressure; experience of working with external suppliers; attention to detail; creative problem solving; positive attitude; a strong sense of ownership and the drive to succeed.
The position will be based at Ability Towers, 1-3 Macclesfield Road, London EC1V 8EX, to start as soon as possible. Please send applications with an updated CV and covering letter by 10 May 2021.
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.