Manager - Operations

You could say we're at the center of the center.

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

Job Overview

Position Schedule: Full-Time

In the Operations division at Edward Jones, you will focus on creating the ideal client and branch experience. From account opening, to trade settlement and movement of client cash and securities, to statement production and tax reporting, Operations is involved every step of the way. As the backbone of the branch, your work will support all client transactions and processing through the life cycle of the client relationship. Through strategic thinking and cross-functional collaboration, you will continuously identify opportunities for operational efficiency and risk mitigation, supporting the firm in its key objectives.

• Full management responsibility for a diverse team of as many as 15 associates. Manages non-exempt and exempt associates and may involve distance leadership.
• Must understand the team and department functions, processes, and/or systems supported by the team and department within 6 months of hire, and be an expert on the team's systems, processes, and/or functions within 12 months of hire.
• Must be knowledgeable of and responsible for the development and performance of key systems in Canada.
• Must utilize technology and tools available to identify and implement solutions and create process efficiencies for the team and/or department in a high-volume, deadline driven environment.
• Must anticipate, analyze, recommend, and implement solutions regarding team processes, systems, regulations, resource allocation, and controls not guided by policies or procedures.
• Must have the ability to identify risks and design and implement effective controls to mitigate risks.
• Provide timely communication of relevant data to senior leadership for decision making.
• Establish and maintain effective communications and relationships across multiple areas and stakeholder groups.

• Bachelor's degree or equivalent experience required. Concentrations in business, accounting, finance, or management are preferred, but other concentrations will be considered.
• CSC and CPH required within 89 days of start date
• Two or more years financial services industry or accounting experience, with operations experience strongly preferred. Leadership and/or audit experience is a plus.
• Must have a basic understanding of major functions in Canada brokerage Operations, including books and records, trades, packaged products, and processing of cash, securities, and accounts.
• Must have strong collaboration skills and effective problem solving, decision making and critical thinking skills.
• Effective communication skills in both written and verbal mediums with an ability to tailor the messaging for a wide audience.