Order Management Administrator
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The Order Management Administrator is responsible for overseeing the end-to-end workflow of the order lifecycle- including initial processing, invoicing, payment, and adjustments- ensuring accuracy and compliance with established guidelines. The role involves close collaboration with multiple business teams to efficiently process, and expedite sales orders, and troubleshoot access-related and other service-related concerns, ensuring seamless customer experience.
This remote position is U.S. - based only (excluding U.S. territories)
What You'll Do
- Collaborate with EBSCO Sales team to obtain and clarify essential information for accurate order fulfillment
- Verify royalty payments and site access for licensed database orders; work closely with sales to resolve discrepancies
- Coordinate with EBSCO regional offices to address and resolve issues related to invoicing, payments, and order adjustments
- Investigate and resolve access issues across all business lines to ensure uninterrupted customer experience
- Oversee the intake and distribution of customer documentation, ensuring accurate review and delivery to relevant departments for further action
- Identify and resolve issues related to customer account mappings to maintain data integrity
- Demonstrate thorough knowledge of EBSCO's procedures and policies related to order processing and invoicing
- Assist with department projects and other tasks assigned to support team goals
Your Team
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You will be welcomed as a member of the Order Management team, a collaborative group of approximately 10 professionals that provide essential support to multiple departments across the company. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Order Management Administrator and your development and career growth at EIS.
About You
- 2+ years of professional experience in a fast-paced environment
- Ability to work some overtime during peak hours in June and December, and on special projects as assigned.
- Strong proficiency and practical application ability with MS Office 365 Applications (Outlook, Word, PowerPoint, and Excel).
What sets you apart
- Bachelor's Degree
- Strong problem-solving skills with the ability to analyze issues and develop effective solutions
- Excellent organizational and time management abilities; able to prioritize tasks and meet deadlines
- Exceptional attention to detail, ensuring accuracy in all aspects of work
- Positive, collaborative attitude with a strong team-oriented mindset
Pay Range
USD $36,875.00 - USD $52,680.00 /Yr.
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.
EBSCO provides a generous benefits program including:
-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: https://www.ebsco.com/about/benefits
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
Financial and Retirement
- 401(K)
Professional Development
- Internship Program
- Mentor Program
Diversity and Inclusion