Service Manager

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Manager in Eaton's Electrical business, based in Tokyo, Japan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

• Lead, plan, and manage in-country electrical after-sales service and technical support in order to drive services sales. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Service Training to internal and external Field Service Engineers and bizSAFE compliance and practice.
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
• Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required.
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires.
• Identify and isolates equipment start-up malfunctions and takes corrective action.
• Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and also mentor to all OJT.
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally.
• As a leadership team member to accept ach hoc tasks and responsibilities in the same function and capacity to drive results and objectives.

• Experienced in field Service Engineer position for a period of 3 years or more.
• Minimum Diploma qualification or higher.
• Ability to write incident and RCA report in English.
• Ability to communicate with customers.
• Attended UPS technical Service and product training will be good reference.