Senior Service Sales Support Engineer

• Serve as the primary point of contact/trusted advisor with sales (NAS and EESS), channel, Reps/Agencies, end users, subject matter experts and District Operating Center team members for the development of technical & commercial proposals and provide application assistance in support of engineering services sales growth objectives.
• Responsible for, but not limited to, pricing development, technical application support, and proposal & submittal documentation.
• Provide unique solutions beyond the standard specifications to provide greater customer value and support sales in delivering the proposal to the customer, when needed.
• Act as a division liaison with other Eaton divisions and plants and outside suppliers to identify solutions to customer needs in conjunction with engineering services offerings.
• Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues.
• Visit customer sites to address customer needs and gather technical inputs for accurate proposal recommendations.
• Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness.
• Actively support Division Initiatives (Service Attachment Orders for New Equipment, power system engineering and power system automation offerings, Aftermarket Solutions, Extended Warranty Program, etc.)
• Support proposals locally and requests from other locations.
• Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
• Actively be involved in personal professional growth and development opportunities / industry organizations.
• Complete all required and recommended product and safety trainings.
• Participate in and contribute to the bi-annual Team Workshop.
• Provide exceptional customer service to all stakeholders; putting in extra time as needed to meet customer and project deadlines.
• Must submit to periodic customer required background and drug screenings

Qualifications:

Basic Qualifications:
• Associate's degree or higher from an accredited institution
• Minimum 2 years of electrical industry experience
• No relocation is being offered. All candidates must reside within a 50-mile radius of one of the work locations listed to be considered. Active-Duty Military Service members are exempt from the geographical area limitation
• Legally authorized to work in the United States without company sponsorship

Preferred Qualifications:
• Engineering Degree
• Experience with proposal development for all of Eaton's end markets (Industrial, Commercial, Healthcare, Utility, Institutional and Government)
• Experience in writing and reviewing work scopes and agreements; experience with GSA purchasing procedures; ability to evaluate proposals for specification compliance
• Estimating experience in substation and electrical system installations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.