Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E
Located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary-wing aircraft. The Titchfield facility boasts extensive fuel and air system test facilities, facilitating comprehensive testing across a range of conditions with various fuel types.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
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This role is working as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements. The role will require a motivated and ambitious individual capable of working within a team, whilst also taking ownership and be accountable for their assigned customer portfolio. The primary objective is to ensure customer expectations are exceeded and to manage and progress customer orders efficiently, employing commercial awareness practices.
What you'll do:
- Primary point of contact and interface with the customer (specific to function/segment requirements, ie Repairs, OE, Military, Commercial)
- Lead regular conference calls with key customers and lead customer business reviews (potentially off-site meetings)
- Communicate and hold regular customer order book reviews
- Own assigned customer order books in terms of Promise Date accuracy and general data integrity
- Perform contract review of customer requirements to ensure orders are entered into the ERP system and/or other support databases, as per negotiated requirements (including Export requirements)
- Manage order arrears to assigned customers and manage drive burndown plan with supply chain
- Negotiate order priorities with customers, plant and supply chain
- Expedite urgent customer orders internally to elevate critical issues
- Produce, monitor and communicate customer performance metrics internally and externally
- Communicate and escalate customer issues to functional internal/leadership teams where appropriate
- Attend Tier meetings as and when required to report and escalate issues
- Obtain and understand anticipated customer demand signals, owning business forecasting at part number level for assigned customer portfolio, as part of Eaton's SIOP process.
Qualifications:
- Bachelor's Degree from an accredited institution, HNC/HND, or demonstrable work experience
- GCSE/O-Level in Maths and English as well as other academic qualifications, (further GCSE/O Level/A Levels)
Skills:
- A good knowledge of ERP systems, ideally MFGPro.
- Proficient in Microsoft, ie, Excel, Powerpoint, Outlook, Word.
- A good understanding of Supply Chain, Demand Management, Purchasing and Engineering, to aid problem solving and export licence determination.
- Basic understanding of UK/EU/US Trade Compliance including ITAR.
- Good Presentation Skills
- Effective communication skills (verbal and written)
- Experience of interfacing with customers
What we offer to you:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- Flexible working solutions (flexible working hours, compressed week etc.)
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.