Senior Customer Support Engineer

• Provide immediate technical support and resolution of issues within the workshop.
• Create and update technical data, CMM, RRI, BOM's and Route cards.
• Best practice opportunities and rework schemes - Cost Savings.
• Attend and support Tier 1 meetings.
• Support and Improve OTD.
• Conduct Warranty adjudication within the targeted time.
• Product investigations involving detailed report writing and root cause and corrective action.
• Clear communication both internal and external customers.
• Leading 8D events effectively.
• Warranty reduction activities and in-service performance reviews.
• Provide 24/7 Out of hours Technical Assistance Team.
• Act as delegated authority to attend Airbus SBR Meetings and provide information to support senior review meetings.
• Attending external review meetings both internally and at the Customer premises.
• Provide training across all fuel products to Customers both internally and externally at the Customer premises.
• Sign off change requests and change orders in the Technical and ISPM Managers absence.
• FAA, CAA & CAAC signatories
• Boeing CRB/CRC Reviews
• Potential off-site working

• Meet Aftermarket goals, activities, and strategies in accordance with the strategies identified by the Technical and ISPM Manager.
• Meets performance plans and targets and take corrective action as required to meet these goals.
• Ability to manage customer relationships while continuously improving Eaton's reputation.
• Drives focus on Technical Support to the Customer and throughout Eaton Limited.
• Reviewing In-service performance of our products and conducting reviews to improve it (if required).
• Manage workloads and customer expectations.
• Produce and execute internal and external training packages.
• Manage 8D events effectively and communicate the results and corrective actions.

Skills:

• Experience in a Customer facing role is essential.
• Good professional presentation skills required to conduct Customer meetings.
• Good communication skills at all levels to transmit clear and concise technical information.

What we offer to you:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions (remote, flexible working hours, compressed week etc.)
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.