Job Summary:
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
As a Sales Support Representative your primary function of this role is to sell and promote Eaton Electrical distributed products, services via the phone, manage specific terms, accounts administration, the tracking of the data and information accuracy on different systems and tools, while respecting the current processes and pricing objectives.
Also providing products / service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory. Develop product related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.
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What will you do:
• Promote and sell distributed services and products via the phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Manage the purchase orders and specific purchase conditions on the appropriate tools and systems
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• He/she can have a small sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he/she is responsible for
• Contract Management focus on contract renewing for customers
Qualifications:
• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree
• Sales or order management experience preferably on electrical/IT/telecommunications is a plus
• Strong German language capabilities is essential
Skills:
• Technical sales aptitude and analytical skills
• Market, Industry, Channel and Competitive Knowledge
• Negotiation and consultative selling skills
• Excellent Communication and Interpersonal Skills (Written and Verbal)
• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
• Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.)
• Teamwork, networking and continuous learning skills
• Adapting and driving change and process improvements
• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting