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Our Power Quality team in Casablanca are looking for a French Speaker Sales Support Representative. The Eaton Power Quality team is accelerating advancement of its digital platform and is scaling plans to implement the software solutions to customers worldwide. The software technology is designed to help manage, monitor and control devices along with management of key resources such as power, space and IT Infrastructure in our customer computing environments with a particular focus on data center as well as commercial and industrial buildings.
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What you'll do:
The main reponsibilities of the Sales Support Represntative is to support Digital Strategy, the primary function of the role is to sell and promote Eaton Electrical distributed products, services via the phone, manage specific terms, accounts administration, the tracking of the data and information accuracy on different systems and tools, while respecting the current processes and pricing objectives.
Also providing products / service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory. Develop product related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.
Key Responsibilities:
- Promote and sell distributed services and products via the phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
- Responsible for generating and following up service quotations sent to our customers
- Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
- Provide good follow up on ongoing quotes until receiving Purchase Order from customer
- Proactively contacting customers based on generated Leads to increase service revenue of Eaton
- Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
- Establish professional and best practice contacts with the customers
- Constant copperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
- Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
- He/she has a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
- Able to detect and escalate problem or error with data that he/she is responsible for Contract Management and upsell focus to capture new business opportunities
Qualifications:
- Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree
Skills:
- Sales or order management experience preferably on electrical/IT/telecommunications is a plus
- Technical sales aptitude and analytical skills
- Market, Industry, Channel and Competitive Knowledge.
- Salesforce knowledge is a plus
- Negotiation and consultative selling skills.
- Excellent Communication and Interpersonal Skills (Written and Verbal).
- Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
- Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).
- Teamwork, networking and continuous learning skills.
- Adapting and driving change and process improvements.
- Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting
- Fluent French and intermediate English capabilities
What we offer:
- Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
- Work in a company that is commitment to Inclusion & Diversity and Sustainability
- Annual mentoring program, Eaton University, a reward, and recognition system
- Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
- Strong, agile and diverse team locally and globally
- Strong processes and state-of-the-art systems and tools
- Structured employee development processes, open feedback culture with development plans
- Detailed induction support and well-structured onboarding
- Balance your work and life with a hybrid worktime model
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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