Operational Excellence Specialist

• Identify, develop, and deploy digital tools that enhance support for SAO customers and internal teams
• Establish and monitor Key Performance Indicators (KPIs) that align with customer expectations and promote consistent, high-quality project execution across SAO accounts
• Identify and pursue automation opportunities to streamline tasks performed by SAO Coordinators and Project Managers, improving efficiency and reducing manual effort
• Conduct process mapping and analysis to assess current workflows and design optimized future-state processes for both existing and new programs
• Create and standardize operational tools such as forms, templates, and work instructions tailored to specific customer requirements (e.g., testing protocols, reporting formats, invoicing procedures)
• Maintain comprehensive process documentation, working with the division's Operational Excellence team to ensure standard work is captured and stored in a centralized repository (e.g., E-Vault)
• Lead and facilitate continuous improvement initiatives, including root cause analysis, A3 problem-solving, and business process improvement (BPI) activities

Qualifications:

Required Qualification:

• Bachelor's degree from an accredited institution
• Minimum of 5 years experience in process improvement, quality management or operation excellence
• Expertise with Microsoft Platform (Power BI, Forms, Sharepoint Lists, Power Apps, Power Automate, etc.)
• Must be authorized to work in the United States without company sponsorship now and in the future

Preferred Qualifications:

• Bachelor's degree from an accredited institution in Industrial Engineering, Business, or Operations Management
• Certification in Lean, Six Sigma, or a related methodology
• Project Management experience and/or certification
• Strong analytical and problem-solving skills, with the ability to learn and apply data-driven approaches to operational improvement

Skills:

• Experienced in working closely with cross functional stakeholders to align efforts and ensure seamless support for customer objectives
• Proficient in designing and implementing dashboards, KPIs, and reporting tools that provide visibility into performance and drive continuous improvement
• Capable of analyzing existing workflows and implementing enhancements that lead to measurable cost savings, efficiency gains, and improved service delivery
• Able to identify and recommend new tools, technologies, or methodologies that streamline operations, reduce waste, and drive cost savings/avoidance
• Organized and detail-oriented, with a proven ability to lead initiatives from planning through execution, ensuring documentation and sustainability of improvements
• Strong interpersonal and communication skills to manage expectations, build trust, and maintain alignment across diverse stakeholder groups
• Outstanding and effective communication, presentation, and leadership skills
• Demonstrated ability to manage multiple priorities and projects in a dynamic environment
• Self-motivated with a continuous improvement mindset and a willingness to learn new tools and methodologies

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The application window for this position is anticipated to close on July 18, 2025.

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Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.