Want to make a real impact on the environment with a global company that is leading the way? Join us in creating energy-efficient solutions that drive meaningful change. We're not only a power management company; we're a team committed to sustainability, diversity, and innovation. Together, we turn ideas into action, and we Make What Matters Work. Learn more about us here
What you'll do:
As a Customer Support Representative your primary function is to provide commercial support for a portfolio of customers via email, phone, chat and case management tools.
Main Responsibilities:
- Handling inquiries via chat and email from customers and/or internal parties.
- Order management: order entry, price checking, order clearing in compliance with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects.
- Handling a variety of pre-sales or post-sales service functions.
- Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolving problems by applying established policies, procedures and tactics and using proactive communication across internal network of multiple product lines.
- Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
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Qualifications:
- Bachelor's degree (BSC/BA)
- 1-3 years experience in customer support
Skills:
- English and French language knowledge (minimum B2 level)
- Basic MS Office
- SAP/Oracle or any Case Management Tool knowledge is an advantage.
- Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, and a problem-solving mindset.
What We Offer:
- Competitive Compensation and Benefits Package
- Permanent Contract in a fast-growing global company
- Challenging Projects in a dynamic, collaborative team
- Excellent Working Environment - safety and ethics are really important to us
- Eaton Business System offering various tools for management and people development
- Great Promotional Opportunities - Eaton encourages internal promotion whenever possible
- Culture & Values - Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day.
- Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
- Learning & Development - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- Wellness - Wellness at Eaton is more than a program; it's about changing the environment by offering the right tools to help empower employees to make that happen.
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.