Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Salary range £24000-£26000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
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The impact you will have in this role:
Being a member of the Entitlements Services team, the Entitlements Services Senior Analyst handles internal and external customer requests related to access control to DTCC applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise and attention to detail. Our Entitlements Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.
Your Primary Responsibilities:
- Take ownership of requests received via CRM queues and through web form input
- Handle client requests in accordance with established processes and procedures
- Complete required tasks to create, modify or delete client and user profiles for all DTCC services using a combination of web-based, or GUI applications
- Respond to client requests within predefined internal Operational targets
- Recognize high priority situations and take appropriate escalation action following predefined criteria
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications:
- Bachelor's degree preferred or equivalent experience
Talents Needed For Success:
- Minimum of 2 years of related experience
- Strong written and verbal communication skills
- Good time management and organizational skills
- Independently support and manage clients
We offer top class training and development for you to be an asset in our organization!
Note this role comes with an attractive shift allowance of £3500 per annum
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.