CO Salary Range: USD 63,150.00 - 90,000.00 per year
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
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Job Duties and Responsibilities
Our training creation team is seeking a highly motivated Instructional Designer II to support CXO training deliverables On-site at our Denver location. The team works closely with multiple business and operations stakeholders throughout project life cycles, and we're actively engaged in supporting all lines of business, including TV and Retail Wireless.
Key Responsibilities:
- Design online, instructor-led, and blended training materials for individual courses and comprehensive curricula; includes writing agendas, objectives, scripting, activities, and assessments
- Create engaging learning activities that meet instructional objectives and support participant learning by incorporating adult learning theories and facilitating real-world practice
- Develop courses using Articulate Storyline, RISE, Google Suite, Adobe InDesign, and other applications
- Write and develop internal communications, like alerts, emails, and video scripts
- Update existing material when needed and adapt instructional materials for various formats
- Manage curricula tracks including researching training needs to establish objectives, requirements and strategies, design outlines, create communication plans, and evaluate effectiveness through Kirkpatrick's model of evaluation
- Maintain existing curriculum materials by revising/editing content to ensure a quality end product
- Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
- Interpersonal Savvy - Relates well to all kinds of people-up, down and sideways, inside and outside the organization; builds constructive and effective relationships; can defuse even high-tension situations comfortably
- Drive Change - Demonstrates the ability to recognize where change is needed; can create/drive change throughout the organization; implement changes through processes, behaviors, and cultural adjustments
Education and Experience:
- Bachelor's degree from a four-year college or university, preferably in education, instructional design, or similar
- Knowledge of adult learning principles and the ability to apply them in real-world training design
- Excellent verbal and written communication skills
- Project management skills in order to facilitate a project from conception to measuring its success
- Ability to work on projects independently and within a team
- Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.