Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Summary
The Senior Manager of User Experience (UX) will be responsible for the consistency of brand experience across all digital touchpoints while creating efficiencies in execution through a best in class, modern component library and processes to support and maintain it. This person will lead the continuous creation of the design assets & journey maps which will showcase experience improvements and help with the creation of a research and financially backed roadmap. The Senior Manager of User Experience (UX) will lead a team of experience strategists as they interpret data to derive insights, champion user research, lead and document the experience journey mapping to create and enhance the Discover customer financial wellbeing. This person will build key cross functional relationships and ground their work in human centered design and HCI principles.
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Responsible for implementing digital enhancements to enable goals across web, app, and messaging. Drives integration and automation of technology solutions. Develops product road-maps, gathers resources and stakeholder alignment, and leads teams to implement and enhance platforms. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
Champions a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
Champions a customer-led, research and data backed human centered experience.
Fosters an entrepreneurial spirit and continuous improvement mindset.
Responsibilities
Identifies, evaluates, and develops digital enterprise platform strategies and roadmaps
Leads a team of experience design managers and strategists. Provides mentorship, coaching and continuous feedback for team skills progression and career advancement. Mentor, motivate and inspire junior team members. Partner with product owner, product designer and business stakeholders to define customer journey and deliver experience requirements to meet business goals.
Leads the prioritization and implementation of digital platform enhancements and migrations
Identifies and responds to industry and digital marketing trends and technologies
Champions a Human Centered Design, user experience, user research, usability, design thinking, and a Mobile first mindset across the enterprise. Proactively identify iterative user experience enhancements by staying on top of the latest design trends. Lead the creation research backed, financially sound design assets & journey maps to prioritize enhancements with product teams. Actively work to enhance the artifacts.
Ability to present, communicate and create compelling story to articulate the "why" behind design decisions to executive leadership. Excel in creating cross functional relationships across product design, design operations, legal, product, engineering and digital. Interpret data and insights from Voice of the Customer team and partner with research team on continued enhancement of user experience.
Continue advancement of skills for design expertise and leadership. Keep abreast of new tools and technology for team skills advancement. Working knowledge of Digital Accessibility and Design Systems.
Minimum Qualifications
At a minimum, here's what we need from you:
- Bachelor's Degree in Marketing, Business Administration and Management, Communications, Information Technology
- 6+ years of experience in Marketing, Business, Communications, or Technology or related experience
- In lieu of education, must have 15+ Marketing, Business, Communications or Technology or related experience.
Preferred Qualifications
If we had our say, we'd also look for:
- Master's Degree in Business Administration and Management, Marketing, Communications, Information Technology
- 8+ years of experience Digital design and development, customer experience, and/or customer research, or related; must have led teams in design delivery of large-scale public facing web sites and apps; experience in creation of design languages/pattern libraries.
Application Deadline:
The application window for this position is anticipated to close on Apr-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.