Job Title: eCommerce Account Manager - Future Channels
Location : Dublin
About the Function-
Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.
We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.
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About the role
Are you ready to be at the forefront of transforming the approach to eCommerce? Diageo, the world's leading premium drinks company, is looking for a dynamic and innovative eCommerce Account Manager to join our Digital Transformation team in Dublin!
e-Commerce has been a significant growth channel, growing in value and a strategic priority to Diageo's growth ambitions. This channel is about capturing the personal and professional shopper shift to digital channels and driving incremental growth for Diageo, by developing strategies that promote a frictionless shopper experience across channels.
In this role, you will spearhead this initiative by developing and implementing a comprehensive digital strategy across Route To Market customers (wholesalers, convenience, and specialists), New Business, and Pure-play customers. Your objective is to drive overall category growth while increasing Diageo's market share.
You'll be combining a broad set of skills across digital strategy, data and analytics, commercial acumen, storytelling and influencing to unite internal and external stakeholders around a common vision, and work together to complete the vision.
Are you are a forward thinker who is able to work with partners internally & externally across multiple functions, resilient in the face of ambiguity and develop game winning strategies. Are you innovative and curious around the possibilities that the digital channel uniquely offers? This role could be for you!
About you
- Experience: 5+ years in commercial or digital sales experience.
- Capable of developing digital strategies that drive commercial outcomes, and mobilising cross-functional teams to work together on those strategies
- An innovative change agent who can influence and inspire executive level leaders, sales teams, marketeers partners and customers in new ways of doing business
- Experience working with Amazon as an online platform ( Selling, merchandising etc)
- Able to exert customer or commercial leadership in a large multinational organisation
- Passionate about this agenda, acting as a catalyst to those around you
- Agile and adaptive which is key to success in this fast moving environment
Role Responsibilities:
- Lead the eCommerce strategy for a portfolio of key customers, bringing together a range of cross-functional teams both internally and within the customer to continuously enhance the shopper experience online. Route to Market, Quick Commerce, and Pure-play segments.
- Visionary Approach: Operate with foresight and innovation by assessing current solutions and envisioning future advancements.
- Account Growth: Expand existing key accounts while pursuing new business opportunities.
- Collaborative Planning: Work closely with brand teams, trade marketing teams, account managers, and customers to create local plans addressing various segments. Collaborate with global and regional teams to identify test-and-learn opportunities, designing standard processes to stay ahead of disruptions.
- Own the annual operating plan for your segment, defining and adapting the roadmap of actions and A&P investment to deliver against commercial objectives
- Content and Digital Shelf - Partner with the Digital Content & Activation Manager to drive best in class product presentation and online activations for your customers
- Digital Capability Building: Develop a plan to enhance digital capabilities within commercial teams.
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.