Individual Business Sales Supervisor

Join a high-performing, collaborative team that thrives in a fast-paced, friendly, and goal-oriented environment. We're seeking a smart, hardworking, and team-focused Sales Supervisor to lead a remote team of sales agents and a coordinator supporting our Individual Business Sales channel.

Responsibilities:

• Lead and support a remote team of sales agents and one coordinator.
• Coach the full team—not just direct reports—through group chats, performance feedback, and regular engagement.
• Ensure shift coverage within an 8:00 AM – 9:00 PM ET window, rotating responsibilities with fellow supervisors.
• Foster a collaborative, high-energy environment focused on shared goals and clear communication across agents, coordinators, and supervisors.
• Handle escalations and address product inquiries from members, requiring deep product knowledge and professionalism.
• Ensure accuracy in time approvals, corrective actions, and documentation with support from coordinators and subject matter experts.
• Utilize Excel effectively to manage performance reporting and track key metrics.
• Develop and implement departmental and individual KPIs to ensure alignment with business unit and enterprise goals.
• Resolve escalated and sensitive customer issues efficiently, promoting customer satisfaction and retention.
• Train and guide the team on new processes, tools, and updates as needed.
• Support compliance audits by updating complaint and grievance documentation in partnership with the Compliance team.
• Contribute to department and enterprise-wide projects as assigned.

• High school diploma or GED required.
• 5+ years of sales experience in individual health or dental insurance.
• Active Life and Health Insurance License highly preferred.
• Proven leadership experience in coaching others on sales processes and driving performance.
• Known for being approachable, collaborative, and supportive—across and beyond direct team members.
• High proficiency in Excel, including data tracking, report creation, and metric management.
• Strong organizational skills with the ability to manage time and multiple priorities effectively.
• Comfortable working independently in a remote environment with strong communication skills.
• Detail-oriented, flexible, and creative in problem-solving and process improvement.
• Strong analytical, negotiation, and decision-making skills.
• Ability to interpret plan details and navigate operational processes.
• Capable of making sound recommendations that improve team performance and efficiency.
• Demonstrated strengths in supervision, training, and team development.
• Team-oriented with excellent interpersonal skills.
• Ability to meet strict deadlines and juggle multiple tasks concurrently.
  

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program