Technology Support Associate Analyst (Lake Mary, FL) - Customer Experience Organization

Position Summary

Associate Technology Support Analyst, Lake Mary, FL

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo?

If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Recruiting for this role ends on 1st March,2025

Work you'll do

As a member of the Customer Experience Organization (CXO), you will be responsible for maintaining end-user relationships at all levels of the organization. You will provide technical support to Deloitte's mobile workforce locally, at client engagement sites, or other locations as required.

This role will allow you to demonstrate your extraordinary customer service and technical support skills to solve problems with laptops, printers, software, and mobile devices. You also could showcase your presentation skills through the delivery of training related programs to the user community.

• Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices, and printers.
• Engage with vendors to coordinate hardware repairs for laptops, mobile devices, and printers.
• Maintain accurate inventory of all IT assets.
• Provide one-on-one and group training for peers and customers, including onboarding of new hires.
• Participate in after-hours support program on rotating basis.
• Occasional call center phone support may be required.

• Associate's Degree (In lieu of an Associate's Degree, 1 year of work experience in professional setting/corporate environment and minimum of 6 months of customer service experience may be substituted).
• Work 100% onsite at the Lake Mary, Florida Deloitte office
• Ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography)
• 1+ year providing demonstrated technical support of computer hardware/software, including laptops, printers, and smartphone technologies
• 1+ year utilizing MS Windows and MAC OS, MSOffice 365 products or other cloud-based technologies
• Ability to lift up to 50 pounds.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Prior experience providing technology support in a large, enterprise organization
• Stakeholder Management: Ability to work on projects with cross-functional, technical and non-technical stakeholders and audiences
• Understanding of technology and infrastructure including networking concepts, unified communications, hardware components and cybersecurity.
• Understanding of IT principles and governance frameworks (e.g. ITIL foundation concepts)
• Knowledge of Linux Ubuntu Desktop operating systems including file permissions, file systems management, account management, performance monitoring and command line interface.
• General knowledge of scripting languages and platforms (C#, PowerShell, .NET etc.)
• Knowledge of ServiceNow incident tracking system
• Dell, HP & Mac Laptop repair certifications
• A+, MCSE, Windows 10, ITIL, ACMT certifications
• Experience supporting Audio/Video conferencing equipment and telephony equipment (Polycom, Skype For Business)