Position Summary
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.
Work You'll Do
- This position requires shift work (Day, Swing, or Graveyard) based on 24x7x365 operations.
- This position requires work on a classified network and must therefore be in the office for a minimum of four days per week.
- Support the current reporting of weekly and monthly enterprise metrics.
- Follow up on technical issues with the Operations engineering team and all stakeholders in the resolution process.
- Support accurate updates of service tickets and tracking problems to resolution.
- Maintain enterprise customer point of contact information.
- Provide initial remote troubleshooting, analysis, and triage of reported events.
- Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
- Support software and hardware issues and ensure stable system performance.
- Observe industry best practices, standards, and procedures.
- Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
- Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
- Receive and document subscriber site security incident reports and communicate to appropriate parties.
- Assist in account management for internal users and external subscriber organizations.
- Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
- Update management on operational and staffing issues.
- Develop and maintain workflows and standard operating procedures for the Service Desk / Network Operations Center.
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The Team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-are designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Cyber Defense & Resilience offering assists clients in defending against advanced threats by transforming security operations, monitoring technology, data analytics, and threat intelligence. Helps manage and protect dynamic attack surfaces and provides rapid crisis and cyber incident response, ensuring clients can be ready for, respond to, and recover from business disruptions.
Qualifications
Required:
- Bachelor's degree required.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Active TS - Q clearance required.
Preferred Qualifications:
- Customer service focus, and strong interface/communication skills.
- Ability to ask relevant questions of customers and engineers in support of problem resolution.
- Ability to work independently with little supervision.
- Ability to follow procedures and work instructions to perform tasks.
- Identify process gaps and pro-actively improve system inefficiencies.
- Excellent written and verbal communication skills.
- Strong problem solving and root cause analysis skills.
As used in this posting, "Deloitte" means Deloitte Transactions and Business Analytics LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,225.00 to $155,375.00.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 304580
Job ID 304580