Position Summary
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
- Understand the business of the client and be in alignment with the engagement processes.
- Deliver enhancements of simple-medium complexities catering to radiology practices by performing detailed analysis of user requirements and workflows including working on activities related to design, build, testing, implementation.
- Resolve tickets/ break-fixes of all complexities with high quality user interactions and within the expected TAT.
- Adopt best practices while handling standard change requests or incidents by documenting appropriate work notes and user contact attempts.
- Work on day-to-day maintenance activities like resolving interface workqueue errors and reduce the inflow of recurring errors.
- Understand and apply excellent documentation skills such as - Application understanding, change management etc.
- Be flexible in owning deliverables and working as per team requirements.
- Work closely with and prioritize work to offshore analysts; engage with the client's Application Managers on planning, issue resolution, and communications after Deloitte Consulting's offshore working hours.
- Integrate Deloitte Consulting's offshore team into the client's delivery through additional engagement in huddles and working group collaboration to achieve optimal work production.
- Participate in change management, application, and team meetings with client staff.
- Validate output and work with client staff.
- Identify areas for process improvement and efficiency gains in collaboration with the client.
- Collaborate regularly with on-site client, team members, functional SMEs, and third-party applications.
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The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.
Qualifications
Required
- Active Epic Certifications in both Epic Cupid and Epic Radiant
- 5+ years of Epic build and optimization experience, with Epic Radiant, Epic Cupid,
- 5+ years of experience with Epic application workflows, standard maintenance activities, and build requirements
- Experience with all aspects of testing lifecycle - unit, system, integrated testing
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Role is remote but one must have the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ decision making responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent written and communication skills
- Ability to deliver technical demonstrations
Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 304309
Job ID 304309