Customer Success Analyst

Position Summary

Overview

As a Customer Success Product Support Senior Analyst, you will play a pivotal role in ensuring our customers derive maximum value from our products. You will collaborate closely with cross-functional teams, including Product Teams, Development Teams, DevOps, and Product Leadership to analyze product support data, provide insights, and develop strategies to enhance the overall customer experience. Your expertise will contribute to , product improvement, and the continued success of our organization.

Recruiting for this role ends on xxx.

The Team

At Deloitte Technology - US (DT-US), we are at the forefront of innovation, driving transformative solutions that shape the future. The assets and accelerators we build power our marketplace-leading solutions. Our team is passionate, dynamic, and dedicated to pushing boundaries. We are looking for a Product Owner who embodies this spirit and will bring a creative mindset that challenges and often shatters the status-quo.

• Innovation-First Environment: Be part of a team that thrives on creativity and innovation.
• Impactful Work: Contribute to products that make a real difference.

Work You'll Do:

Product Analysis

• Conduct in-depth analysis of product support metrics to identify trends and opportunities for long-term improvement and short-term resolution.
• Collaborate with product teams and ownership to provide actionable insights for product enhancements and new feature development.

Customer Engagement and Data-driven Decision Making

• Work closely with Customer Success management and leadership to understand customer needs and challenges.
• Analyze product support data (tickets) and draft solutions that increase customer satisfaction.
• Create and maintain reports and dashboards to monitor key customer success metrics.
• Work closely with first-level support resources to resolve complex product issues.

Cross-functional Collaboration

• Foster strong communication and collaboration with Product Teams, Development Teams, DevOps, and Product Leadership to align customer success initiatives with overall business goals.
• Act as a bridge between technical and non-technical teams, ensuring a comprehensive understanding of customer requirements.

Customer Training and Documentation

• Develop training materials and knowledge documentation to support customer success initiatives.
• Collaborate with the training team to ensure first-level support staff are as efficient as possible.

Qualifications:

• Bachelor's degree in business, computer science, analytics, or a related field.
• 3-5 of experience in a similar role, with a focus on customer success and product analysis, or equivalent experience.

Preferred Skills & Experience

• Strong analytical and problem-solving skills, with proficiency in data analysis tools and methodologies.
• Excellent communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Proven experience in developing and implementing customer success strategies.
• Demonstrated ability to thrive in a fast-paced, collaborative environment, and to manage a changing workload on a regular basis.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $94,300 to $157,200.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 307782

Job ID 307782

Client-provided location(s): Milwaukee, WI, Atlanta, GA, Kansas City, MO, Columbus, OH, Houston, TX, Huntsville, AL, San Antonio, TX, Fort Worth, TX, Omaha, NE, Birmingham, AL, Detroit, MI, Indianapolis, IN, San Diego, CA, Pittsburgh, PA, Philadelphia, PA, Portland, OR, Cleveland, OH, Charlotte, NC, Raleigh, NC, Sacramento, CA, Richmond, VA, Baltimore, MD, Minneapolis, MN, Tampa, FL, Las Vegas, NV, Austin, TX, Grand Rapids, MI, Nashville, TN, Miami, FL, Dallas, TX, New Orleans, LA, Denver, CO, Harrisburg, PA, Chicago, IL, Memphis, TN, Des Moines, IA, Salt Lake City, UT, Boise, ID, Colorado Springs, CO, Cincinnati, OH, Buffalo, NY, Jacksonville, FL, Hartford, CT, Louisville, KY, Tulsa, OK, Tallahassee, FL, Fresno, CA, Rock Island, IL, Midland, MI, Tempe, AZ, Hendersonville, TN, Dayton, OH, Boca Raton, FL, Rochester, MA

Job ID: Deloitte-307782

Employment Type: OTHER

Posted: 2025-07-30T23:57:22