Posting Date
06/19/2025
3000 Davita Way, Deland, Florida, 32724-2039, United States of America
GENERAL PURPOSE OF THE JOB
A Technician II is responsible for resolving escalated issues from first level analysts. This position must have customer service skills with the ability to communicate face to face as well as via telephone to troubleshoot desktop applications and programs, and escalates difficult issues to minimize computer downtime as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames
- Troubleshoot and resolve desktop, software, peripheral and clinical application issues
- Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry's, iPads)
- Accurately and thoroughly record information into ticket tracking software
- Escalate problems as needed to other 3rd level support groups within predetermined time limit
- Work closely with other 2nd or 3rd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users
- Update tickets, provide status updates and follow up resolutions to customers
- Identify and create documents for knowledgebase.
- Well rounded technician - Enhanced technical skills, communication, documentation clearly and efficient
- Point person for the rest of the team.
- Project related - coordination and implementing with limited delegation duties.
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- If travel required, 10% of traveling.
- Some late night or weekends at times.
- H.S. Diploma or GED equivalent
- Strong hands-on technical skill with personal computers, laptops and peripherals
- Excellent written, organizational, communication and customer service skills
- Ability to research and resolve issues escalated due to complexity and/or time restrictions
- Must work well in a multi-task environment
- Must be a self-starter, with the ability to establish priorities
- Must have strong interpersonal skills for dealing with customers on a one on one basis
- Must possess strong troubleshooting and analytical skills to work through issues
- Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc.
- Must possess the ability to assist customers remotely over the phone, via remote control software or in person
- A+ certification required
- Work with confidential information and/or issues using discretion and judgment
- Ability to lift a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motion.
DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 180,000 patients and perform 52 million renal tests annually. We make a difference. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and a place to call home. As a labs teammate, you become a member of our community and you also become a citizen of something bigger, something great, and something unique - the DaVita Village. With the backing of the overall DaVita brand, we are on an exciting trajectory.
Check out our short video to hear directly from teammates as to why YOU should join OUR Village!
Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Want to make an impact in Healthcare? Through science, technology, quality and education, we are committed to expanding discovery and empowering lives. This empowerment comes in many forms. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and place to call home. Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Salary/ Wage Range
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.