Usability Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.A Brief Overview
Using knowledge of current Pharmacy systems & applications (RxConnect, Patient Care Central, CFRx, etc.), as well as pharmacy workflow, the applicant will contribute to product enhancements by identifying gaps in proposed workflows, making optimal workflow recommendations for end users of the systems (Technicians and Pharmacists), and ensuring the user's feedback is incorporated appropriately. The applicant would conduct market research in multiple forums (Focus Groups, Usability Sessions, etc.), collaborate with cross-functional teams, design user experiences, and oversee the product development lifecycle as it pertains to the user interface.

What you will do

• Performs usability studies on pharmacy applications to determine the satisfaction and utilization rate of enhancements to current products, as well as new products
• Continues to gain pharmacy experience by supporting our store colleagues during a working shift at a determined cadence
• Hosts sessions during our Monthly Colleague Connection forum to gain feedback from store team members in regards to in flight projects and discovery work
• Compiles all findings into final findings deliverables for dissemination with other IT and Business stakeholders, as well as ensure these are maintained in our feedback repository.
• Collaborates internally with our own Human-Centered Design, Pharmacy Experience Design team and Colleague Design Team, and utilizes past user feedback to propose optimal workflows and gain internal team alignment
• Collaborates with other IT and Business teams to ensure pharmacy store colleague feedback is incorporated appropriately and their voices are heard.
• Assists in enhancing/designing existing and new applications for the pharmacy colleague as well as other IT/business partners
• Geographical location is not a requirement (Remote position)

• Holds an active Pharmacy Technician II License in good standing
• At least 2 years work experience in a CVS Pharmacy at a Lead Technician, Inventory Specialist, or Immunizing Technician.
• Basic awareness of problem solving and decision making skills
• Works well with people

• Experience with or ability to learn/utilize design applications such as Figma, Photoshop, etc.
• Experience with or ability to learn/utilize Microsoft Office applications, such as Teams, Excel, Outlook, Power Point etc.
• Experience with or ability to learn/breakdown video recordings for analytical purposes
• Certified Usability Analyst Certification (CUA)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.