Sr. Manager, Implementations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary:

As the Senior Manager for Client Implementations, you will lead and manage client implementation activities and staff across locations in support of the designated lines of business (LOB) products and clients of CVS Caremark. In addition, you will manage projects related to process improvement, SOPs, training, and the maintenance & development of implementation tools and staff as assigned. Contractual compliance, organizational risk identification/mitigation, escalated issue resolution, and sales support are required. You will work independently in a self-directed team environment and work cross-functionally between interrelated departments linking departmental objectives to corporate objectives. Additional responsibilities include:• Mitigating client/member risks and internal risks through comprehensive understanding of the organization and any impacts of project components, in both proactive and reactive resolution circumstances.

• Mitigating compliance and regulatory risks associated with the implementation.

• Partnering with sales, marketing, benefits, and other functional areas to facilitate operational procedures and implementation processes for client setup.

• Leading a team of Implementation Managers (IMs) and providing expert support through the implementation process of gathering client requirements, clarifying client intent, translating client requirements for entry into CVS operating systems, and defining reporting and communication needs.

• Managing, forecasting, and communicating resource capacity planning and client pipeline assignments, while ensuring quality and service standards are met, including contractual deliverables and overall client satisfaction. Required Qualifications:

5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare/PBM, account services, customer service, non-IT client implementations, or related industryFuture travel to client meetings or onsite training may be required - 10-25% depending on specific role Education :

Bachelor's degree required; may consider comparable work experience.Pay Range

The typical pay range for this role is:$75,400.00 - $165,954.00

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.