Senior Product Analyst (Remote)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

CVS Health is seeking a Senior Product Analyst to join our PBM Finance Enablement team. This is an exciting opportunity to contribute to the transformation of critical PBM finance, underwriting, and contracting functions by playing a key role in the software development lifecycle.In this role, you will collaborate across departments including underwriting, IT, finance, legal, sales, and implementations to define and document complex technical activities that support both strategic initiatives and operational excellence.We're looking for a candidate with a strong technical background and a passion for translating complex concepts into clear, actionable requirements. If you thrive in a matrixed environment and enjoy coaching others through ambiguity, this role is for you.Key Responsibilities

• Serve as a trusted advisor to business and IT teams, guiding them through systems, processes, and data flows.
• Partner with cross-functional stakeholders to define project approaches and translate business needs into clear requirements and user stories.
• Collaborate on solution options for complex customer challenges.
• Act as a strategic communications advisor focused on business transformation.
• Communicate technical solutions and trade-offs effectively to both business and technical audiences.
• Work closely with agile teams to ensure alignment on scope, user stories, testing, and acceptance criteria.
• Coordinate and, when needed, execute user acceptance testing (UAT).
• Maintain high-quality documentation with a focus on accuracy and attention to detail.
• Advocate for continuous improvement in product quality, security, and performance.

• 3+ years of experience in business analysis, technical operations, or production support.
• 3+ years of experience in technical writing, including scope documents, user stories, and process flows.
• Demonstrated ability to quickly grasp complex topics in a matrixed environment.
• Excellent written and verbal communication skills with strong attention to detail.
• Proven ability to manage and prioritize multiple projects simultaneously.
• Comfortable navigating ambiguity and making sound decisions to drive progress.

• Experience in the healthcare industry, particularly in health insurance, PBM, or pharmacy services.
• Familiarity with complex, interconnected systems and business processes.
• Experience using agile tools, especially Broadcom's Rally.
• Experience working in Salesforce environments and with Salesforce reporting.

• Bachelor's degree or equivalent work experience required.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.