Senior Manager, Project Management (Medicare)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.We are seeking a Senior Manager, Project Management to join our Strategy, Product and Operations team. The Senior Manager is responsible for leading and supporting multiple, large-scale projects including coordination, planning, development, implementation and execution efforts. This colleague will have primary accountability for collaborating with cross-functional teams to ensure seamless communication and coordination between sales, account management, sales support and other key business areas throughout the new business and renewal sales cycles. Other essential components of this role anticipating business and resource needs, setting priorities, establishing accountabilities, identifying and assessing risks and issues, adhering to timelines as well as executing and ensuring documentation is clear and concise. The ideal candidate will be able to work independently to identify requirements, research and resolve barriers to progress and influence team members to work with urgency.In this role, you'll make an impact by:

• Acting as a subject matter expert for GRS, utilizing functional and working knowledge of business priorities to deliver on expected results
• Streamlining and optimizing sales processes to enhance efficiency and effectiveness by implementing tools, methodologies and best practices to support the sales, account management and sales support teams in closing and / or renewing deals
• Serving in an agile and highly collaborative manner in order to drive change that results in delivery of best-in-class proposal responses which satisfy both business and potential client needs
• Supporting the development of proposal strategies that focus on understanding individual clients' needs, defining the value proposition, identifying key selling points and determining the most relevant approach for crafting responses for crafting each proposal
• Recommending appropriate actions, strategies and / or alternative courses of action to meet business needs
• Generating ideas while working cross-functionally to bring innovative solutions and initiatives to the forefront
• Overseeing cross-functional project / tactical plan creation, execution and creating alignment / synergy
• Developing actionable insights derived from project management tools, data analysis and stakeholder feedback to drive improvement opportunities
• Leading initiatives to establish and maintain a comprehensive understanding of internal and external influences and competitive pressures to develop and enhance opportunities
• Identifying and elevating gaps / risks in processes, solutions, initiatives, etc. to challenge and guide others to develop and implement enhancements
• Mobilizing cross-functional support required to achieve business objectives, including areas of tactical and strategic support
• Ensuring the end-state of assigned projects and initiatives meet desired business objectives and that all stakeholder deliverables and due dates are met
• Working across the business to inform, solicit input and implement solutions
• Acting as a direct extension of the GRS Sales Support and Operations team

• Lead the new business sales and renewal sales governance process ensuring all requirements are met and necessary approvals secured
• Store and maintain all documented approvals obtained through the sales and renewal process
• Participate in each round of proposal field review to ensure delivery of compelling proposals that address customer needs and requirements
• Allocate accountability by assigning clear responsibilities and expectations to team members to ensure accurate and timely execution
• Coordinate working sessions and collaborate with multiple departments
• Foster cross-functional collaboration and coordination to achieve set goals and objectives
• Adapt project management methodologies and best practices to meet the unique needs of each project and ensure efficient and effective project delivery
• Advise project teams and stakeholders on project management principles, practices and approaches to enhance project outcomes and mitigate risks
• Apply highly-developed project management skills to effectively plan, execute and monitor complex projects to ensure alignment with organizational objectives
• Oversee project deliverables, milestones and timelines to ensure timely and accurate project completion, providing guidance and support to project teams as needed
• Establish deep working relationships with business partners at all levels
• Plan, monitor execute and oversee special projects through completion as assigned

• 7+ years' experience in project / program management, sales support and operations, RFP / RFR / RFQ / RFI delivery, business planning; preferably within the healthcare or insurance industry
• Experience producing results by working within established timeframes, deadlines and understanding next steps
• Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills
• Proven ability to influence and collaborate with business partners at all levels
• Experience presenting to audiences at all levels in an open and transparent way that quickly builds trust and respect
• Highly motivated self-starter with a growth mindset
• Confidence and courage to work independently, execute priorities, identify and initiate improvements without requiring step-by-step direction

• Advanced Medicare and / or Medicare Advantage background
• Internal and / or external healthcare consulting experience
• PMP certification

• Bachelor's Degree required
• Advanced Degree preferred

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.