Senior Analyst Network Relations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Senior Network Relations Analyst is responsible for the accurate and timely validation and maintenance of critical provider information and inquiries. Staff are responsible for timely review, response, tracking, and routing of provider inquiries received via the Provider Engagement department email box and/or Provider Relationship Management System. Works closely with both internal and external business partners to ensure Provider inquiries are handled within a timely manner. Staff may be responsible for reviewing claims data and information. The Senior Network Relations Analyst is responsible for monthly Access and Availability monitoring as required by state regulatory requirements. Staff ensure adherence to the business and system requirements of internal customers as it pertains to other provider network management areas.

• Oversees receipt of and coordinates provider inquiries from the provider network and responsible for reviewing, documenting, tracking, and routing all issues to ensure providers receive a timely response and permanent resolution.
• Reviews/analyzes data by applying job knowledge and experience to ensure appropriate information has been provided.
• Audits Rosters received in the provider relations department email box and works closely with the data team to ensure rosters submitted from providers are accurate.
• Oversees Access & Availability monthly monitoring process.
• Responsible for reviewing claims data in QNXT when provider's inquiry involves claims payment adjudication.
• Conducts or participates in special projects and other duties as assigned.
• Excellent written and verbal communication skills.

• Responsible for establishing and maintaining relationships between health care providers and the many departments within Aetna
• Manage claims projects for providers/hospitals
• Ongoing provider training with tools and processes

• Provide additional support to large groups with high dollar claim inquiries with monthly calls to include both internal and external participants
• Assist in provider recruitment to ensure Aetna's success, with an urgent approach to Medicare contracting & to fill specialty gaps
• Provide overall data integrity for our markets by joining new initiative trainings and focus groups
• Work closely with internal Aetna teams to resolve issues quickly to provide excellent service to our providers and health systems
• Identify issues and strategize successful solutions
• Attend local OE events
• Assist providers with roster reviews and submit corrections
• Submit deviations, MEU data/claim reports, claim projects
• Work closely with the team, especially those working contracts within my territory to assist with rosters, Joint Operations Committee meetings
• Hands on with SCM rates and contracts to provide support to our providers
• Formulating ideas to improve not only our local market but, that of the company to include streamline processes throughout

• A minimum of 2 years' work experience in healthcare.
• Experience in Medical Terminology, CPT, ICD-10 codes, etc.
• Experience working with the MS Office suite.

• Knowledge of Medicaid Regulatory Standards for Network Access, Credentialing, Claim Lifecycle, Provider Appeals & Disputes, and Network Performance Standards.
• Experience in Medical Terminology, CPT, ICD-10 codes, etc.

• Bachelor's degree preferred or a combination of professional work experience and education.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.