Product Owner - Generative AI

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

We're reimagining how people interact with their pharmacy benefits-and we want you to help lead the way.

As a Product Owner - Generative AI, you'll play a pivotal role in transforming how members, pharmacists and providers interact with Caremark Member Operations. You'll launch innovative new products in our voice and digital chat channels that will simplify the contact experience, increase personalization and make healthcare more accessible.

This is more than a product role-it's a chance to shape the future of the AI-driven contact center. You'll collaborate with operations, engineering, design, and data science teams to bring human-like, scalable virtual assistant experiences to life.What You'll Do

• Partner with Product Manager to understand vision and priorities
• Translate business needs into clear, actionable user stories and prioritize the product backlog.
• Collaborate with cross-functional teams-engineering, design, and data science-to deliver innovative, user-centered solutions.
• Contribute to sprint planning, backlog grooming, and feature delivery.
• Partner with QA and UAT teams to ensure robust testing and post-launch validation.
• Support product syndication and customization for enterprise clients.
• Monitor user feedback and design performance metrics to drive continuous improvement.

• 3+ years+ of experience in product ownership, product management, or a related role
• Strong background in end-to-end product development, from ideation to launch
• Excellent analytical skills with the ability to communicate complex data in a straightforward manner
• Proficiency in Excel and PowerPoint

• Experience working in Agile environments (Scrum, SAFe, or similar frameworks)
• Familiarity with bot creation, generative AI, virtual assistants, or telephony systems (IVR, NLP, etc.)
• Experience with conversational design principles and user experience best practices
• Background in healthcare or other regulated industries
• Proficiency with tools like Visio, Miro, or other process modeling platforms.

• Be part of a mission-driven organization transforming healthcare through AI.
• Work remotely with a collaborative, forward-thinking team.
• Influence the future of digital customer experiences at scale.
• Enjoy opportunities for innovation, growth, and meaningful impact.

• Bachelor's degree or equivalent work experience

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.