Manager, New Products & Services Implementation

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

At CVS Health, we're evolving Retail Pharmacy to generate new sources of value for the business. To help us achieve this goal, we are looking for innovative and strategic minds who think big and push boundaries to drive results, for the customer, and for the business.The Retail Pharmacy Growth and Omnichannel Division is at the heart of that vision, with the mission to transform the pharmacy business and enable a sustainable portfolio of patient-centered services that achieve population health goals for clients and/or the CVS Health enterprise. The Patient Engagement and Experience Team (PEx) is responsible for advancing patient experience, unlocking new engagement tactics, and incubating new lines of business within the portfolio.As Manager, New Products & Services Implementation, you will play a critical role on Team PEx in incubating new CVS lines of business by executing and coordinating key workstreams across a large group of stakeholders within Retail Pharmacy. In collaboration with cross-functional teams, you will bring new products and lines of business to life with a customer-first approach. You will join a diverse team of innovative, strategic colleagues who are passionate about transforming healthcare and delivering customer-centric experiences, while also driving growth at an accelerated pace.Primary Job Duties & Responsibilities

• Contributes to the launch of new Rx products by developing go-to-market strategies, defining patient and colleague experience, and ensuring execution excellence
• Leads the execution of products by managing dependencies and working closely with cross-functional teams such as pharmacy operations, field leadership, payer relations, IT, clinical safety, regulatory affairs, Legal, and manufacturing
• Drives execution and management performance to deliver by establishing project timelines, allocating resources, and managing colleague execution to ensure efficient and timely execution of new growth initiatives to deliver business value
  • Establish and own field relationships with field leaders (DVPs/RDs/DLs) to ensure execution and drive engagement and change management
  • Build all training and readiness materials, ensure implementation of training plans and coordinate any legal reviews / approvals for training material updates
  • Coordinate with stores to ensure readiness checklist and operational excellence and workflow best practices for stores and colleagues
  • Plan and lead store visits and ad hoc support/SME knowledge; support colleagues with Rx Connect issues and bring in insights to inform Modernization efforts
  • Ensure all necessary training materials, supplies, labels, clinical resources, etc. are prepared and shared for launch readiness
  • Establishes robust measurement plan to track performance metrics and key performance indicators (KPIs) to monitor the performance of new Rx products

• Collects colleague insights to understand requirements to inform future technology roadmap, workflow enhancements and support requirements
• Ensures timely visibility and collaboration across large, cross-functional working team and facilitating regular stakeholder and leadership updates
• Provides leadership, guidance, and mentorship to product development teams by fostering a culture of innovation, collaboration, and continuous learning within the team

• 5+ years of experience in healthcare or retail industry in a strategy, innovation, product/program development and/or product/program operational role
• Previous field experience in retail pharmacy and/or corporate environment
• Demonstrated knowledge of healthcare industry business models (e.g., pharmacy, insurance, healthcare services)
• Excellent communication skills; ability to strategically tailor written, visual, or verbal messages for internal and external stakeholders and leaders
• Strong storytelling skills; proficient in PowerPoint, with the ability to quickly create, format, and edit visually appealing presentations
• Strong acumen for data-driven decision-making; experience with using quantitative data/analytics and qualitative frameworks to distill complex information and inform assessments of business priorities and tradeoffs
• Demonstrated agility and strong interpersonal skills; ability to collaborate with a cross-functional team towards time-sensitive goals in a highly matrixed environment

• Master's degree in Business, Systems or related field and/or PharmD preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with standing up pilot and launching programs at scale
• Experience with field management and execution
• Experience with systems & technology builds; especially systems that impact pharmacy workflow

• Bachelor's degree and/or equivalent relevant experience required

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.