Manager, Managed File Transfer

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

We are seeking a highly skilled and motivated MFT Manager to lead and manage our enterprise Managed File Transfer (MFT) platform. You will provide MFT services to various business areas -eligibility, finance and outputs/EDP & Med-D. What you will do:

• Oversee MFT Operations: Manage and monitor all file transfer activities to ensure data is securely and efficiently exchanged across platforms, partners, and cloud environments.
• Team Leadership & Workload Management: Lead a team of B2B & MFT specialists by assigning and tracking tickets, delegating tasks, and providing regular leadership reporting on team performance and operational metrics.
• Techno-Functional Expertise: Serve as a subject matter expert with a deep understanding of B2B & MFT protocols, tools, and integrations. Provide hands-on support for complex issues while guiding the team on best practices.
• Collaboration & Compliance: Work closely with cross-functional teams including security, infrastructure, and application development to ensure compliance with data governance, privacy regulations, and internal policies.
• Automation & Optimization: Identify opportunities to automate manual processes, improve system performance, and enhance scalability of MFT solutions.
• Mentorship & Development: Mentor junior team members, fostering a culture of learning, accountability, and continuous improvement.
• Incident Management: Lead root cause analysis and resolution of file transfer failures or performance issues, ensuring minimal disruption to business operations.
• Documentation & Standards: Maintain comprehensive documentation of MFT workflows, configurations, and standard operating procedures.

Required Experience

5+ years of experience managing enterprise MFT platforms (e.g., IBM Sterling Suite, Axway -Secure Transport, Cloud-based etc.) including:

• Strong understanding of secure file transfer protocols (SFTP, FTPS, HTTPS, AS2, etc.)
• Proven experience in designing, implementing, and supporting MFT workflows and integrations
• Experience with automation, scripting (e.g., Shell, Python), and monitoring tools (APPD, FileGPS, Splunk Sentinel, etc.)
• Familiarity with ITIL practices and incident/change management processes
• Experience leading technical teams or managing vendor relationships
• Strong troubleshooting and problem-solving skills in a 24/7 production environment

Preferred Qualifications

• Master's degree or relevant certifications (e.g., CISSP, CISM, ITIL, MFT vendor certifications) are a plus
• Project management or Agile/Scrum certification is a plus
• Experience with cloud-based file transfer and integration (e.g., AWS S3, Azure Blob, GCP & hybrid environments).
• Familiarity with ITSM tools for ticketing and reporting (e.g., ServiceNow, Jira)
• Familiarity with enterprise integration platforms (e.g., SAP, Salesforce, ServiceNow)
• Knowledge of data privacy regulations (e.g., HIPAA, GDPR, SOX)
• Excellent problem-solving, communication, and leadership skills.
• Ability to thrive in a fast-paced, collaborative environment.
• Strong communication and stakeholder management skills

Education

Bachelor's degree or equivalent experience Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 08/11/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Client-provided location(s): Buffalo Grove, IL

Job ID: CVS-R0661188

Employment Type: OTHER

Posted: 2025-07-23T12:27:26