At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The primary responsibilities for this Field Service Technician position include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations within a service geography. Equipment includes POS (point of sale) registers, self -checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo, and other related computer peripherals. This Field Service position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings and onsite high severity service calls with rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position might include Saturday and/or Sunday as normal workdays with weekdays as scheduled days off or rotating on call if the Manager deems necessary for this area.Required Qualifications
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1-3 years of previous hands-on technical knowledge and experience
Strong Customer Service skills
Valid Driver's License with no major violations
Ability to pass a substance/drug test and background check
Ability to drive between CVS locations in a large geography on daily basis
Available to work days, nights, weekends, holidays
Ability to troubleshoot hardware
Reside in the territory supported
Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder.
Preferred Qualifications
Associates or Bachelor's Degree in Computer Science or Technical school.
1-3 years' experience in PC's and Peripherals Installation,
1-3 years technical knowledge and experienceEducation
Associates or Bachelor's Degree Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.