At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Analyst, Digital CEM will help to support Voice of Customer insights and Operational Monitoring for priority areas across the enterprise. This individual will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This person will be responsible for staying abreast of the fast-moving industry to identify the l atest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.
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Required Qualifications
- Ability to Manage small projects in support of the Product Management team.
- Ability Analyze and take action on key metrics, in partnership with Product Managers and IT teams.
- Ability to i dentify/prioritize Customer Experience (CX) opportunities across the breadth of our digital tools.
- Proficiency in Microsoft Excel , Word and PowerPoint
- Experience in quantitative and qualitative analysis and research
- Strong analytical and technical skills
- Excellent written and verbal communication skills
- Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
- Outstanding interpersonal skills and ability to develop relationships across diverse teams
- Demonstrated strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
High School Diploma or General Equivalent Development (GED) & Bachelor's degree Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.