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CVS Health

Claims Intake Processing Representative - Onsite Scottsdale, AZ

Scottsdale, AZ

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position works on-site at our Scottsdale, AZ location.

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CVS Health is looking for experienced Claims Intake Processors to join our fast-paced Claims Department. As a Claims Intake Processor, you will be responsible for preparing and scanning in paper claims into the production environment. Commercial Paper Claims processes an average of 74,000 claims monthly and provides service to multiple employer and health plans.

Primary Responsibilities of the Claims Processor include:
- Sorting interoffice and regular mail by department.
- Opening and extracting, copying, taping down the items within the envelope.
- Scanning in the mail in accordance with Standard Operating Procedures.
- Printing letters and stuffing envelopes.
- Operate mailroom equipment, including but not limited to:
  • - Mail slicing machine
  • - Scanners
  • - Printers
  • - Envelope openers
- Maintaining integrity of claims receipts in accordance with standard claims operating and adjudication procedures.

- Working within turnaround times to meet client performance guarantees for claims processing.
- Meeting productivity and accuracy standards.

Required Qualifications
-1+ year of experience Microsoft Word, Excel, and Outlook software
- Must be able to lift 20 - 35 pounds.
- Ability to reach, twist, turn, bend, stoop, and walk.
- Understand modern office practices, procedures, and equipment.
- Ability to pay very close attention to detail.
- Possess the ability to work as a team member, but also independently at times with limited direction.
- Successful at working in a fast-paced environment.
- Maintain flexibility and/or the ability to work overtime as needed to meet timelines.

Preferred Qualifications
- Previous PBM Experience
- 1+ year of claims experience (medical or dental claims experience).


- High School Diploma or GED required.

Pay Range

The typical pay range for this role is:

$17.00 - $28.45

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

We anticipate the application window for this opening will close on: 05/01/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Client-provided location(s): Scottsdale, AZ, USA
Job ID: CVS-R0153226
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
  • Professional Development

    • Tuition Reimbursement
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program