Back Office Support Assistant

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
As a Back office support assistant, you will work closely with the OTC Supplemental benefits call center leadership team. You will assist members with reimbursement inquiries, health plan questions, replacement cards in addition to offline work utilizing a ticketing system through MS Outlook.As Back office support assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries within a 24-48 hr. service level time frame.This role is Hybrid in our 2100 Highland Corporate Drive office in Cumberland, RI, 3 days a week from 8:30-5PM ET.Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
• Experience with Mail sorting, filing and organizing returned mail
• Strong interpersonal and relationship building skills
• Excellent oral, written, and interpersonal communication skills
• Ability to work in a structured, fast paced environment
• Must be able to communicate effectively with all levels and prepare effective written documents

• Bilingual (English and Spanish)
• Experience in use of call center technologies/applications
• Experience working in a call center environment

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.