Analyst, Account Associate (Middle Market - New England)

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

Supports client retention for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies. by providing issue resolution and information to existing accounts throughout the life of the account. Works independently to solve problems and renewal related issues for existing business to enable the Account Manager to focus on growth opportunities. Responsible for end-to-end renewal contract process. Ensures timely and accurate enrollment, installation, setup, and eligibility for renewals.Key Responsibilities

• Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
• Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
• Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
• May support plan administration activities, including installation, open-enrollment, health fairs, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. Some support activities could require attainment of state licensure to sell Insurance products.
• May assist in constituent training on product and policy questions.
• May take initial calls for direct sales requests and forward requests to appropriate sales staff.
• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.

• 1-3 years of customer service experience.
• Proficiency with Word, PowerPoint, Excel, Outlook.
• Ability to travel up to 10% of the time.

• Outstanding written and oral communication skills.
• Exceptional relationship-building skills.
• Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work.
• Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables.
• Exceptional project management skills, problem solving, and attention to detail.

• High School Diploma or GED.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.