DESCRIPTION
GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)
Job Summary:
Provides support for warranty operations.
Key Responsibilities:
Process warranty related information in appropriate databases under limited supervision. Respond to request in a timely manner, performing due diligence checks prior to updates. Communicate with stakeholders to gather information in order to properly process requests
RESPONSIBILITIES
Competencies:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
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Ensures accountability - Holding self and others accountable to meet commitments.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
QUALIFICATIONS
主要的工作内容：
- CCI渠道JV 产品线的索赔单审核（初审+终审）
- CCI渠道JV索赔单的审计及稽查工作
- 渠道旧件管理协调
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2415077
Relocation Package No