Warranty Claim Associate - Level III

RESPONSIBILITIES

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures accountability - Holding self and others accountable to meet commitments.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

QUALIFICATIONS

Warranty Administration Procedures

• Demonstrates knowledge of the Warranty Administration Manual
• Understands legal bulletins and their application
• Familiar with the creation and challenge process for Standard Repair Time
• Applies warranty rules effectively to repair practices
• Understands policy guidelines and technical failure analysis
• Proficient in using applications and warranty claim payment systems and processes
• Warranty Data Analysis
• Capable of running standard warranty data reports
• Interprets report outputs with some assistance
• Warranty/Policy Support
• Knowledgeable about the corporate warranty system and Marketing structure
• Supports OEMs, Distributors, and end users to maintain strong partnerships
• Electronic Service Tools Product Knowledge
• Uses appropriate electronic service tools for diagnosis, maintenance, and repair
• Identifies needs for additional tools
• Understands the process for releasing new or specialized tools for product launches
• Communication - Written and Verbal
• Communicates clearly and effectively in both written and verbal formats
• Manage Execution
• Understands and applies principles of execution management
• Manages performance using structured tools
• Delegates tasks effectively and ensures follow-through
• Uses defined processes for efficient execution
• Analyze Issues
• Applies analysis skills to understand and address issues
• Demonstrates logical and timely problem-solving abilities

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2414828

Relocation Package Yes