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Supervisor - Power Generation

Palmerston, Australia

Supervisor - Power Generation


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In this role as Supervisor - Power Generation you will provide technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

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In this role, you will make an impact in the following ways:
  • Establish and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
  • Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
  • Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
  • Escalate unresolved issues to product specialists / Supervisor.
  • Coach and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Complete training in line with skill and business requirements
  • Maintain service vehicle and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
To be successful in this role you will need the following:
  • Apprentice Certified Power Generation/ Electrical Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Current relevant electrical certification
  • Significant field service work experience
  • Expert level knowledge of and/or experience with power generation products
  • High Voltage / Low Voltage experience
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred)

Primary Location Australia-Northern Territory-Darwin-Australia, East Arm, Darwin Distributor BR 460

Job Type Shop

Recruitment Job Type Technician

Job Posting Sep 18, 2023, 7:55:47 PM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Eligible

Req ID: 230001U5

Client-provided location(s): East Arm NT 0822, Australia
Job ID: Cummins-FD610438252C468BB2F9266336E1F009
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement