Service Supervisor-Superviseur d'atelier de soir

We are looking for a talented Service Supervisor to join our service team in the Distribution Unit in Québec, QC .

In this role, you will make an impact in the following ways:

• Leadership and Supervision: Oversee technical teams in the installation, maintenance, and repair of equipment, ensuring tasks are executed efficiently and to a high standard.
• Resource Management: Plan and coordinate technician schedules and resources to ensure timely and accurate repairs that meet customer requirements.
• Development and Coaching: Provide direct coaching to technicians, conduct regular evaluations, and identify professional development opportunities to strengthen the team.
• Technical Support: Offer first-level technical support to technicians, resolving complex issues and ensuring quick resolution of challenges.
• Logistics Management: Supervise the effective use of equipment and materials while maintaining high standards of safety, quality, and operational efficiency.
• Customer Communication and Management: Ensure effective communication with customers regarding repair progress, align estimates with organizational goals, and closely monitor customer satisfaction to ensure timely repairs and address any potential issues.
• Continuous Improvement: Actively contribute to process improvement by reviewing and adjusting work methods to better meet customer needs and company objectives.

• Professional Experience: An intermediate level of relevant experience in a technical field, including team leadership experience, is required.
• Personnel Management: Experience in managing personnel is essential.
• Technical Knowledge: In-depth knowledge of heavy-duty on-road vehicle mechanics and/or Cummins products is necessary.
• Language Skills: A good command of English is required.
• Teamwork: Strong teamwork skills are essential.

• Diagnose and resolve issues: Apply advanced diagnostic skills to interpret customer complaints, identify hardware and software failures, and validate repairs to ensure complete issue resolution.
• Warranty management: Analyze customer issues to determine warranty eligibility by interpreting manuals and capturing the necessary information for accurate and efficient claims.
• Documentation: Ensure technical accuracy by thoroughly documenting each step of the maintenance/repair process for full traceability and maximum transparency.
• Use of electronic tools: Demonstrate proficiency in using specialized electronic tools for diagnostics and maintenance, interpreting results to determine necessary corrective actions.
• Team management: Foster a culture of individual and collective accountability within the team, ensuring commitments are met and high service standards are maintained.
• Effective communication: Adapt communication methods to suit different audiences, ensuring clear and effective transmission of technical information and proposed solutions.
• Conflict resolution and customer satisfaction: Effectively manage conflict situations by building strong customer relationships and delivering solutions that precisely meet their needs. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.