Service Advisor

DESCRIPTION

We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:

• Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
• Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
• Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
• Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
• Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
• Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

• A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
• Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
• Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
• Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
• Strong attention to detail and experience managing complex workflows and documentation requirements.
• Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
• Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.