DESCRIPTION
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a Service Advisor to join our dynamic team in Perth. This is a full-time role based in our Perth office .
In this role, you will make an impact in the following ways:
- Serve as a first point of contact for Customers and promote quality customer service
- Employ exceptional knowledge of Cummins products in order to advise and support customers
- Work closely with our Service Technicians and Supervisors
- Complete Quotes, invoicing and warranty processing
- Deal with customer queries, finding resolutions
- Multitasking a variety of tasks and meeting deadlines
- Ensuring the highest levels of safety and customer service
- Assist with customer complaints
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To be successful in this role you will need the following:
- Strong problem-solving skills
- Service and Parts programs experience
- Strong written and verbal communication skills
- Strong customer service focus
- HHP/HD knowledge
- Understanding of Service Dept processes
- Personal commitment to HSE and leading an interdependent safety culture
- Ability to manage external & internal key stake holders
RESPONSIBILITIES
- Service and Parts programs experience
- Strong written and verbal communication skills
- Strong customer service focus
- HHP/HD knowledge
- Understanding of Service Dept processes
QUALIFICATIONS
We are looking for a Service Advisor to join our dynamic team in Perth. This is a full-time role based in our Perth office .
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2414750
Relocation Package No