Service Advisor

DESCRIPTION

We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.

This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.

In this role, you will make an impact in the following ways:

• Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
• Escalate complex issues providing documentation through process
• Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
• Support improvement projects intended to improve customer experiences and organizational goals
• Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader

• Industry experience
• Experience with warranty processing
• Mechanically minded with strong problem solving skills
• Excellent verbal and written communication skills
• The ability to work individually or as part of a team
• Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
• Ability to build strong customer relationships and delivering customer centric solutions
• Personal commitment to HSE and leading interdependent safety culture