DESCRIPTION
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Chesapeake, Virginia.
In this onsite role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer's needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.
- Open and review work orders to ensure accuracy for invoicing and warranty, explain charges to Customers to resolve any concerns and close work orders once complete.
- Work with Service Supervisor and/or Team Lead to schedule job assignments, monitor key performance metrics for the Workshop, including labor productivity and Customer satisfaction.
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RESPONSIBILITIES
To be successful in this onsite role you will need the following:
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Knowledge of Diesel and/or Power Generation and Cummins products preferred. Prior experience in a shop service environment, repair and warranty related field preferred.
- Excellent customer service skills with the ability to effectively communicate in a positive and professional manner.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Excellent computer skills using multiple software platforms.
- Please note, this position is 100% onsite at our Branch in Chesapeake, Virginia.
QUALIFICATIONS
Education, Licenses, Certifications
- Technical Trade School/Vocational Diploma or Certification or equivalent experience preferred.
Compensation and Benefits
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $30.76
Max Salary $46.15
ReqID 2414952
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.