Field Service Supervisor - Electrolyzers

DESCRIPTION

We are looking for a talented Field Service Supervisor to join our team specializing in Service for our Accelera Business Unit in Fridley, MN .

In this role, you will make an impact in the following ways:

• Supervises the Field Service Engineering Team. Handles complex escalated and unresolved support issues. Trains Field Service Engineering Specialists.
• Provides day-to-day supervision of the Field Service Engineering Team; responsible for the daily operations.
• Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc.
• Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.
• Puts safety in everything with the objective of injury free living.
• Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently.

• Act as single point of contact for customers requirements. Coordinates and schedules Service Engineers work
• Communicates repair plans to Service Engineers aligned with customer quotes; monitors Service Engineers productivity and repair quality.
• Monitors the status of Service Requests, Work Orders and/or interventions with Service Engineers; addresses issues that impact completion of the repair plans in the time quoted to customers.
• Manages and support documentation of service and repair actions in the appropriate database clearly and concisely.
• Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
• Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage.
• Promote Cummins Service capability and service programs to increase sales

• Intermediate level of relevant work experience in a technical field, including team leadership experience required. Oil & Gas experience considered an asset.
• Knowledge in understanding Process and Instrumentation Diagrams (P&IDs), mechanical and electrical systems and drawing.
• Knowledge in the operation of instrumentation, sensors and other electro-mechanical components and controls.
• Strong Customer service, negotiations, interpersonal, conflict management skills.

• College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.