Engine Field Service Technician - Level III

DESCRIPTION

Job Summary:

The Engine Field Service Technician - Level III acts as the technical expert and primary contact for diagnosing and repairing advanced issues in Cummins engine systems at customer sites. This role combines hands-on technical repair work, customer support, mentoring of junior technicians, and proactive identification of service opportunities. The technician ensures compliance with health, safety, and environmental standards while delivering exceptional service performance in the field.

Key Responsibilities:

• Diagnose and execute complex repairs on Cummins engine products at customer locations using specialized tools and software.
• Perform scheduled and emergency preventive maintenance on engines and related systems per Cummins service standards.
• Develop strong relationships with customers, ensuring prompt, professional service and follow-up.
• Use Cummins electronic service tools and guided workflows to accurately troubleshoot and validate repair resolutions.
• Escalate unresolved or critical issues to product specialists or supervisors while documenting all troubleshooting steps.
• Provide mentorship and technical coaching to junior technicians and apprentices; review repair plans, tooling, and part lists.
• Maintain proper documentation including timesheets, service reports, warranty claims, and system records through Cummins business systems.
• Identify and report new service or product opportunities while onsite with customers.
• Ensure cleanliness, readiness, and functionality of service vehicle and tools.
• Adhere to all Cummins Health, Safety & Environmental (HSE) standards; actively report incidents or unsafe conditions.

• Communicates Effectively - Delivers clear technical and customer-focused communication across all levels.
• Customer Focus - Builds trust and rapport through reliable and responsive support.
• Manages Complexity - Navigates complex diagnostic challenges and field situations with professionalism.
• Develops Talent - Coaches and supports peers and junior staff.
• Diagnostics Application - Applies troubleshooting methods using workflows, service tools, and software.
• Health & Safety Fundamentals - Promotes and models safe work practices in all environments.
• Values Differences - Fosters inclusion and recognizes diverse contributions in the workplace.

• Education:
• Vocational diploma or associate degree from a relevant technical institution.
• Apprentice Trained Engine Technician certification preferred.
• Licenses:
• Locally valid driving permit.
• Compliance with licensing and regulatory requirements (e.g., export control, regional certifications).

• Significant hands-on field service experience in diesel engine systems.
• Expert-level technical knowledge of Cummins engines and systems.
• Experience diagnosing complex engine faults and using service diagnostic software.
• Proven ability to deliver high-quality customer service in field-based roles.
• Previous experience coaching junior technicians or leading small teams (preferred).

• Technical Expertise:
• Deep understanding of engine components, fault diagnosis, and mechanical/electrical system interactions.
• Proficient in Cummins diagnostic tools and systems (e.g., DETC, SPART, SPIC).
• Familiarity with railway equipment and multiple engine applications.
• Ability to interpret service manuals, logic diagrams, and wiring schematics.
• Communication & Customer Service:
• Excellent verbal and written communication skills.
• Strong customer handling and relationship management skills.
• Operational & Documentation Proficiency:
• Skilled in completing service documentation, warranty claims, and using service management systems.
• Competence in using Microsoft Office Suite and digital tools for reporting and data entry.

• Field-based role; travel required to customer locations within the region.
• Flexibility to work extended or irregular hours depending on service needs.
• Must maintain compliance with all company, legal, and environmental policies.
• Expertise on Tower Wagon, DEMU, Track Machine, Power Car Applications.
• Good in Communication.
• Expertise in Troubleshooting beyond the Engine.
• Expertise on Railways Equipment.