#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
This position will assist with all HR related transactions and administration as it relates to the employee life cycle. This internal customer facing role provides high quality support as the primary contact for applicants, employees, business leaders (as applicable), and former employees by servicing inquiries regarding the employee life-cycle and human resources related transactions in the areas of employee relations, compensation, learning, payroll, benefits,HR program/initiatives and HR systems.
What You 'll Do:
- Must be able to go to office 3 times a week.
- Provides case management and timely resolution for first-level inquiries via multiple communication channels (Service Now, Slack, Zoom) from key stakeholders and colleagues responding with accurate information, problem identification, and resolution in accordance with state and federal regulations and organization policies and procedures.
- Identifies and prioritizes non-routine employee inquiries/transactions and proactively serves as an employee advocate by escalating to the individual on the employee's behalf.
- References and encourages the use of employee self-service tools found on the company intranet to educate employees on available resources where applicable.
- Monitors and analyzes the HR Services helpdesk for trending inquiries in an effort to identify opportunities for improvement to mitigate high ticket volumes.
- Serves as the subject matter expert for HR processes and procedures by accurately advising employees and managers on the appropriate actions needed to proceed.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Assists in benefits administration by partnering with local health insurance and pension brokers where applicable.
- Manages the statutory health check process and Stress check program by partnering with external medical specialists, Hygiene committee and HRBP.
- Works closely with third party stakeholders where required to provide information in accordance with local employment legislation.
- Ensures the accuracy of new hire and employee data by auditing the input of employee life-cycle transactions within the HRMS; updates the HRMS with appropriate data as applicable.
- Facilitates the company's Day 1 employee onboarding program for Ja pan employees in local language and for APJ employees in English.
- Supports exit procedures in local language and English.
- Partners with Immigration Program Manager and Talent team to support the coordination of immigration paperwork for visa initiation and renewals.
- May assist with other projects as assigned.
- Bachelor's degree or related business field coupled with 3 - 5 years' experience in Human Resources.
- Fluency in Japanese required, fluency in English a plus - intermediate level acceptable - must be able to work across APAC region when needed.
- Experience with onboarding, processing HR related transactions.
- Solid knowledge and/or experience in addressing social insurance in Japan is required.
- Excellent problem solving, critical thinking, analytical skills and continuous improvement mindset.
- Self-starter with initiative, positive attitude, and passion for customer service.
- Experience as the first line of contact for employees or customer service related roles.
- Superb attention to detail required as well as excellent verbal and written skills.
- Ability to work cross functionally, problem solve and adapt in a fast paced environment.
- Ability to work at all levels in an organization and across different cultures.
- Process improvement, training, communication and project management skills.
- Experience with Workday HCM is a plus
- Experience in managing Health check and/or Stress check in Japan.
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday time-off in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.