HR & Payroll Senior Specialist

The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.

Key responsibilities:

• Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
• Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
• Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes
• Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
• Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
• Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
• Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation
• Ability to recognize and deal appropriately with sensitive and confidential information
• Ability to resolve and support technical and functional issues escalated from other team members and clients
• Ensure compliant use of all systems
• Support and maintain the client solution workbook and provision functional support as needed
• Participate and champion innovation activities to drive continuous improvement
• Support and guide project implementations and go-lives
• Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
• Participates in projects and activities as needed and assigned

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Adoption of innovation initiatives
• Reduction of client escalations through knowledge transfer to both the client and payroll team
• Demonstrate professionalism and act responsibly

• Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
• Ability to identify and mitigate risks
• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
• 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
• Expert knowledge on payroll processes, practices and associated legislation

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
• Payroll certifications